Our Services

Creating a compelling customer experience

Is your user experience up to the standard of the rest of your business?

A compelling customer experience is one of the greatest assets in growing your business. It is founded on a defined customer value proposition, bringing together people, process and technology to deliver your customer experience.

Our value proposition model is delivered by our team of marketing strategy consultants, applying the four K Konductor framework to derive the challenges and market understanding of your customers.

We will help you understand your customer needs, shape your operating model behind the customer experience and embed continuous improvement.

How Konductor’s value proposition model drives compelling customer experiences:

  • Define your customer vision, goals, experience
  • Align your operating model to the customer experience
  • Customer satisfaction survey aligned to customer outcomes
  • Operational action planning to drive customer satisfaction and net promoter scores